If you purchase the standard Pinora plan and the software cannot run on your machine due to a technical issue that our support team cannot resolve, you are eligible for a full refund within 7 days of your purchase.

Before requesting a refund, please contact our support team and provide the information needed to diagnose the issue. We will make reasonable efforts to help you install, activate, and run Pinora successfully.

If the issue remains unresolved after support has attempted to assist you, you may request a full refund within the applicable 7-day period.

Customers who purchase the Pro plan, which includes two license keys, receive an extended refund period. If Pinora cannot run on your machine and our support team is unable to resolve the technical problem, you may request a full refund within 30 days of your purchase. The same support and troubleshooting process applies before a refund is approved.